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Business developer

16.04.14
Fluentify - Torino

We’re looking for brilliant & multilingual (English native speaker) full time customer service professionals to join our team and help us develop our business. If you’re quick on your feet, passionate about language learning and online education, and have exceptional people skills, then we want you on the team. You will be on the front lines working with our users every day and will partner with our Product team to improve user experience.

We look forward to hearing from you!

Responsibilities:
Provide friendly and efficient service to the worldwide Fluentify community
Be a first point of contact to handle and resolve customer complaints
Manage the Fluentify tutors community
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Arbitrate in situations between users
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals

Requirements:
English native speaker
Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
Patience, empathy, and a unique ability to manage stress
Skilled and eloquent in writing
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Active, passionate Fluentify user
Fluency in Italian and other European Languages

Bonus Skills:
Experience with teaching English as a foreign language
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Experience with policy work, or help resource project management
Previous, demonstrable experience with creation of online help resources
Early adopter of technology

Location: Flexible, Torino, Italy / London, UK

To apply:

email us and please include your LinkedIn profile, a great covering statement and when you’d be available to start. List the languages you speak and score yourself 1 – 5. 1= you can order a drink, 5 = you are a native speaker.

Fluentify is the most effective, simple and natural way to learn a language. We developed a new way to connect language learners to carefully selected English native speakers. The company has been launched in April 2013. Fluentify is growing up, fast. We’re meeting lots of new users, and more than ever, re-welcoming users we’ve met before.. We raised a seed round in February 2014, the investment will let us grow the business faster.

full time job competitive salary options in the business


Categoria:
Biz Developer
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