We’re looking for brilliant & multi lingual (English native speaker) full time customer service professionals to join our team and help us develop our business. If you’re quick on your feet, passionate about language learning and online education, and have exceptional people skills, then we want you on the team. You will be on the front lines working with our users every day and will partner with our Product team to improve user experience.
We look forward to hearing from you!

Responsibilities:

Provide friendly and efficient service to the worldwide Fluentify community.
Be a first point of contact to handle and resolve customer complaints.
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals.
Requirements

Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours.
Patience, empathy, and a unique ability to manage stress.
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Technical aptitude and the ability to pick up new technology quickly.
Active, passionate Fluentify user.
Fluency in Italian and other European Languages.
Bonus Skills

Experience with teaching English as a foreign language.
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
Experience with policy work, or help resource project management
Previous, demonstrable experience with creation of online help resources
Early adopter of technology.

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